After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
Looks fantastic!
I am really impressed with the finished product and service e provided by FGC.
I had an image in my mind of how I wanted the end result to look. The “invisible” glassing was the most difficult and important part to source.
FGC came through with flying colours, right from the initial contact, design and survey discussions, to the installation visits.
FGC have been superb at meeting my requirements and timescales. The fitting was carried out with skill and cleanliness.
Thanks for bringing my imagination to life!
David, Surrey
Delighted with the transformation
The Glass Curtains are all that you promised….and are much admired.
We are delighted with the transformation to the dining area now that the decoration is complete. Will forward cheque by post tomorrow( Friday) and some pictures by E .
Don’t hesitate to use us as a satisfied customer!
Baldwin – Lincoln
May I ask you for a review on how we performed? – all very good except that it took a month to get the correct size of glass doors after the wrong sized ones turned up on initial installation – good job it wasn’t winter or might have been having a different conversation. I appreciate this was an error at the factory. In response to my initial query– Paul fitted a locking handle to the outside of the door on the second visit which helps. We just need to solve the air gaps when the door is not sealed.
How were we from initial contact (were we polite)? – Paul and Ricky were very helpful, polite and knowledgeable – please pass on my thanks to them both.
Arranging installation (were we on time and on schedule) – Both visits on time for 08:00
Were we clean and tidy? – yes
And finally are you pleased with our doors (would you Recommend us)? – Yes – I’m very pleased so far – look great and of good quality, feel solid and safe. I’ll know better though after a few months of constant use from the family…….. In terms of the competition – you are slightly more expensive than a traditional tri fold door. We decided to use you as we were already converts to glass curtains. And we needed the flexibility in the way your doors split and open. I think the majority of people need convincing for some reason.
I have an outstanding query ref the sealing of the doors when the handle has not been turned. Paul is developing an idea to help me – I’d really appreciate it if Paul can come back to me as soon as he can. The glass curtains are in constant use all day and my family are not good at going through the doors and then turning the handle to seal….. – Paul knows the details. In terms of making a difference – these glass curtains have replaced some single glazed glass curtains – and there is already a difference in the evening if the temp drops outside and we have them shut. Family getting used to them . Cat is freaked out by them, nobody has run into them yet….
20150217
Mr PM
We chose FGC because we wanted something unique to connect both garden and our new room. Unique design, simple flawless construction, ease of use and durable construction all fit perfectly with what we wanted. FGC further enhanced the fit with great service and on site installation, answering any further queries we had very quickly.
20150112
Mr PM
Mr M W
We had been looking for ages for the solution to fill two large spaces leading from the house to our new Orangery. From the moment Gary showed us the product at Partridge Farm we knew it was just what we wanted. A year later and we are still delighted. We broke one of the glass handles the other day and they have just left after fixing a replacement FOC. Hows that for service?
20150113
Mr P – Aylesbury
We have been very happy with the service you offer and indeed the product. We found the office responded promptly and the delivery was swift and when promised. The fitting staff were professional, polite and unintrusive.
We would be very happy to let people look at our installation.
20150724
Mr A B
We are very pleased with the glass curtains, which do what we want them to – separate the house and conservatory, meeting building regs, but as unobtrusively as possible. We were very happy with the service we received and the efficiency of those who fitted the curtains and we would have no hesitation in recommending both yourselves and the product.
20150113
Mr C R
How did we advise you on first contact? I was constructing a new extension and FGC were very helpful and understanding of the nature of the project. Updates to the original design (like addition of an extra door) were accomodated easily and efficiently
Installation – were the installers polite and did they clean and tidy up afterwards? All polite and as clean as necessary, although given the site was a work in progress with other builders / materials around there was limited tidying required. Having said that, subsequent visits to rememdy teething issues have been also very efficient and tidy.
Are you pleased with our frameless glass curtains? Yes and they are hugely popular with friends / guests when visiting.
Would you recommend us to other people? Yes – and I have done so on several occasions already
Do you have any advice for us? Keep up the good work … and keep innovating.
20150113
Mr M B @ Praa Sands, Cornwall
We wanted to connect two room – a ‘sun room’ and living room -by replacing a large window with some glass doors. We contacted local suppliers and Googled ‘glass partitions’. Local suppliers weren’t much help, however the Google came up with just what we wanted – frameless glass doors. We contacted Gary for a price. He arranged to come and do a survey the following week – 600 mile round trip – arrived on time. We agreed on what we wanted and three weeks later the frameless glass curtain were fitted, again on schedule, in only 3 hours. We are very please with them, they are minimalist, modern and very easy to use – just what we wanted and better than our our original plans.
20150113
1st Church of Christ Science, Claygate
We are delighted with the glass doors and so grateful that completion was before Christmas! We would be happy for anyone to come and see the installation and would recommend your company as polite, efficient and totally professional.
20150218
Chartered Building Surveyor I was impressed with the installers
I would like to reiterate that we are very pleased with our new FGC doors. As a Chartered Building Surveyor I was impressed with the installers who were careful, methodical and very professional my wife who is most particular was also very impressed with their cleanliness.
I am sure we will get many years of use from this wonderful addition to our home.
Mr Martin – Portsmouth
Update:
I have already provided a review of your product and company but just to add to that we had a couple of minor scratches on the glass doors and the gentleman who came out to sort them out was very professional clean and tidy and did an excellent job.
The true test of a good company is when things go wrong (which they inevitably do ) they return and resolve the issue quickly and without fuss.
20170130
MR VH, Essex
The service I received from FGC was professional and prompt from the initial on site survey through to installation and completion. Added to this the finished product has exceeded my expectations. It has enhanced my home with style and individuality, and enabled me to make use of the space in a way that is ‘unique’.
20150113
