After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
N & S, Manchester
Just wanted to say a big thank you for coming up to Manchester from Kent to service our doors. My wife and I appreciated the service and continue to be really pleased with them. Lots of friends comment on how lovely they look and the window cleaner took your card this week, he is thinking of calling you! I would happily recommend you to anyone considering having frameless glass curtains. If there is anyone in the area who might want to see them, I am happy for you to contact me to make arrangements.
20150113
Gemma Alashe, Chiswick
In short, the product offered by Frameless Glass Curtains is nothing short of excellent. These frameless glass doors are a truly unique system that are really aesthetically pleasing and unlike any other product we could find on the market. The doors are very sleek and elegant and create real impact and wow factor. Our experience with FGC, has been, from start to finish, incredibly professional. We have a small garden which is designed to feel like an additional room to our house, so having frameless doors with minimal interruption to the view was really important to us. Gary was exceptionally helpful when we first enquired about the doors and went to great lengths to answer questions, direct us to specific footage and images on the website to demonstrate installations of a similar size and scale, and very swiftly provided quotations for size variations when we were still in discussion with our architects. When we went to the workshop to view the doors in action we were really impressed with the product – both it’s overall look and the ease with which it could be operated. Gary answered our questions in detail with clear descriptions so we could completely understand how the mechanics would work and be able to pass this information on to our builder. FGC then arranged a site visit with our builder to ensure that the space for the doors was created correctly and to double check all measurements – on this occasion, and all other visits to site, staff were prompt and professional. On installation, the FGC worked on-site with consideration for the rest of the building team and took genuine pride in their work. Since installation, we have had our doors serviced and polished and again experienced a very efficient and friendly team who took great care to minimise their impact on our home. We have already recommended FGC to a number of people who have visited our house since their installation and have no qualms about recommending this product or company to anyone looking for a beautiful, uninterrupted view into their garden.
20150217
Mr S & Mrs M – Leatherhead
Initial contact
FGC were very informative over the phone and were quick to arrange an appointment for us to see the doors at their showroom. They also gave a number of contacts for us to visit to view existing installations.
Installation
FGC installers arrived on time and completed the installation quickly and tidily. They were very polite and explained fully how to operate the doors before leaving. Some trim that was missing on the day of the installation was installed just a few days later.
Questions and concerns
Any questions that we had (e.g. Regarding contact switches) were dealt with fully at the time.
Our concern about the installation (doors not lining up with the steel) was followed up in a timely manner with a site visit from Gary who assured us everything was fine.
General
We are very happy with the doors and would recommend FCG.
Staff were always polite and courteous and it is obvious this is a company where customer service matters.
20150724
Mr JR
We have had these doors for several months now and are very pleased with them. Our initial contact with the company was very positive, the structure and operation of the doors clearly explained. The installation was carried out very efficiently with no disruption and the installers were friendly, their work clean and tidy. Our friends have admired these frameless glass curtains and we would happily recommend them to anyone who was interested.
20150112
Mr C, Bournmouth
The installer was excellent. In spite of being let down by another member of the team he got on with with the job in a positive manner. Disruption was kept to a minimum and he cleared and tidied up. He demonstrated how to use the doors, ensured I knew how to operate them and answered any questions before he left. He is a credit to your company.
Overall: I am very pleased with my frameless glass curtains and will recommend them to anyone interested.
20150113
Mr BG
Basically the installation itself was done pretty quickly and efficiently – three guys turned up early in the morning and were done by lunchtime. Polite, tidy.
20150112
Mr & Mrs B – SW11
We are very pleased by the results the only comment will be re protecting the work area to avoid dust or waste.
As to how we were from initial contact (were we polite)?
- Yes great service and very responsive
Arranging installation (were we on time and on schedule)
- Yes
Were we clean and tidy?
- Not really as mention above
And finally are you pleased with our doors (would you Recommend us)?
- Yes and Yes
May I also ask if you would like to be on our list of completed installations?
- Yes
As we often get asked if we have anything people living locally can view
We pay £50 each client and an extra £50 if they buy our product
- We will be happy to welcome future customers if this can help
20150724
Mr H @ Baldock
The service I received from FGD was professional and prompt from the initial on site survey through to installation and completion. Added to this the finished product has exceeded my expectations. It has enhanced my home with style and individuality, and enabled me to make use of the space in a way that is ‘unique’.
20150113
MIKE LEVERS, Hove
Installation of four double-glazed doors, internal to a large bay window arrangement, top floor flat.
Initial contact was by email and a quote came back within a couple of days. More than can be said for some of the other companies we contacted about similar products. We visited the factory for a demonstration and were also put in touch with a relatively local previous customer whom we went to see, to look at the product in the ‘real world’ so to speak and to discuss their experience with the company. This was a very positive visit and we decided to go ahead with ordering. After some negotiation on price (this is not a cheap product, but you get what you pay for!) the order was placed, a site survey was carried out, and we awaited a call for an installation date. This came much sooner than anticipated which was great. On the installation day, the three installers arrived on time at 08:00 and they were done by 16:00. It took twice as long as anticipated due to them having to drill out concrete to lay the track. There was not one grumble about this, they were all polite and friendly guys. Quite a lot of mess was made by the installation, mainly due to drilling into concrete, but the guys were careful to clean up after themselves as best they could.
20150218
Scrimgeour
As to how we were from initial contact (were we polite)? Yes a bit abrupt especially the on site visit.
Arranging installation (were we on time and on schedule) Excellent.
Were we clean and tidy? Good but the windows were left uncleaned so difficult to check for scratches. VG at organising a company to deal with the scratches + v good service from scratch man.
And finally are you pleased with our doors (would you Recommend us)? Wonderful so far. We haven’t used them as the build is still on going.
20150305
New doors and they have transformed our relationship with the outdoor space
When it has been sunny we have made full use of the new doors and they have transformed our relationship with the outdoor space.
The design and colour of the doors has modernised the look of the back of the house especially now we do not have lashings of uPVC everywhere.
We were very happy with the service from start to finish. It was refreshing to meet a boss of a company who was honest and clear in his explanations to us and did not go for the hard sell and other tactics that so often blight the industry. He let the excellent product do the talking.
The process from start to finish was great and the installation was completed very professionally in a very short time.
We would be happy to recommend the company to any family or friends and would be happy for potential customers to come and see the doors.
I am happy to have my comments above included on any promotional material should you wish.
M. Parekh
20150906
Doors look great
I like to confirm that the performance on site was excellent and the lads where very polite and helpful.
The doors look great, all we have to do is to undertake all the finishes around the framework.
20160525
