MIKE LEVERS, Hove

FGC fitters Mick and Baz arrived at 0754hr ready to begin work. They were polite, helpful and fitted in seamlessly with the existing project team responsible for the restoration of this significant village property. The boys worked without fuss, cheerful with a ‘can do’ attitude taking the time to explain the system as they fitted it. The house belongs to Simon Menzies an old friend from the Army, he and his wife were not present, I am the next door neighbour whose property is affected by the work. In time, I too intend to have the glass curtains fitted at my house.
The bizarre coincidence was that our neighbour across the river is Commodore Ron Warwick of Cunard Line, former Master of the QE2 and  QM2. He was recently a guest of the Master of The World, regretfully he missed Mick and Baz who had departed when he walked across to photograph the glass curtains for Claire Menzies who commissioned them. The boys said FGC were fitting on The World at some point in the future, Ron has already been in touch with his contacts on the ship!
Despite the impressive list of clientele, I think it significant that your product has made a significant transformation to a modest but beautiful traditional, residential village property, opposite a 13th century castle in a conservation area. Once the restoration is complete you should have enthusiastic but competent photographer Commodore Ron Warwick photograph Nunney castle from within the conservatory space of Brook House, and vice versa from the castle looking back at the house. Both views will be stunning.
Great product, please pass our collective best wishes to Mick and Baz.
S, Poonia

From the time of our first visit to your premises we felt comfortable with your product. It was a product just as we had hoped and envisaged for our new kitchen extension – double glazed, frameless glass doors to cover a 7.310 meter opening ! Until then we were not sure if it was possible.
When the 9 doors were first installed the overall affect was more than we could have hoped for, just exactly what we wanted – on time – in budget and wonderful to look at. After a technical hitch with the locking system which was rectified in a short time , the project was completed to our satisfaction.
All your team obviously take a pride in their work, which is much appreciated. A brilliant product that we wish you good luck with in the future. A very satisfied customer. Thank you all.
20150113

Delighted with final result and extremely pleased that I decided on these ‘frameless glass doors’ over conventional bifolds. The company had no end of patience with any pre-order questions that I raised and the factory visit and visit to view an existing installation were very informative and reassuring.
The team that fitted were professional, attentive and extremely competent and the final result excellent and much admired. Thank you. I would not hesitate to recommend the company.

As to how we were from initial contact (were we polite)?
 
Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product.  We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward.  All really helpful, friendly and informative.  We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison.  All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.
 
Arranging installation (were we on time and on schedule)
 
Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS.  We needed to delay the originally agreed upon date due to some extra worked required to install steels etc.  Your team were able to flex the install date and work seamlessly with our builder to get the doors installed.  Our builder commented how slick your team was installing the product.  He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.
 
Were we clean and tidy?
 
As clean and tidy as you can be on a proper building site!!
 
And finally are you pleased with our doors (would you Recommend us)?
 
We’re delighted.  Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them.  They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated.  I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete.  I think they’ll look really special then!
 
May I also ask if you would like to be on our list of completed installations?
 
Yes, happy to be listed, need to wait until March before we can really show them.
 
As we often get asked if we have anything people living locally can view
 
If we can help show your product – we’ll do so willingly.  We both work so will need a little scheduling but in principle – absolutely.
 
We pay £50 each client and an extra £50 if they buy our product
 
Great!  I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.
 
20160115

We used FGC to manufacture and install frameless glass doors on all three sides of a large terrace bay. The design was complex and required a flexible and innovative approach to their existing designs. The result was outstanding – clear uninterrupted views over the countryside and a flexible opening pattern which allows fresh air no matter the weather. FGC worked well with the architects and builders on this major project and have provided a responsive and flexible after-care service. But they still need to improve their handle design!
 
Comment from FGC:
Thank you for your review.
Everything FGC supply is made is to measure and in-house which takes time.
Our innovative product has changed since we first started 11 years ago and is always evolving, we are always looking for ways to improve our design.