Luff – Caernarfon

Q. As to how we were from initial contact (were we polite)?
A. Yes, very polite and helpful when I called / emailed.
 
Q. Arranging installation (were we on time and on schedule)
A.Yes, the surveyor was informative and on time.
Q. Were we clean and tidy?
A. I was not onsite when it was installed, but the there was no mess left after the job.
 
A. And finally are you pleased with our doors (would you Recommend us)?
Yes, I am very pleased with the doors. They look great and the operating mechanism is straightforward. I would highly recommend both the doors and service.
 
20151107

We are very pleased by the results the only comment will be re protecting the work area to avoid dust or waste.
As to how we were from initial contact (were we polite)?

Yes great service and very responsive

Arranging installation (were we on time and on schedule)

Yes

Were we clean and tidy?

Not really as mention above

And finally are you pleased with our doors (would you Recommend us)?

Yes and Yes

May I also ask if you would like to be on our list of completed installations?

Yes

As we often get asked if we have anything people living locally can view
We pay £50 each client and an extra £50 if they buy our product

We will be happy to welcome future customers if this can help

20150724

As to how we were from initial contact (were we polite)?
 
Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product.  We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward.  All really helpful, friendly and informative.  We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison.  All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.
 
Arranging installation (were we on time and on schedule)
 
Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS.  We needed to delay the originally agreed upon date due to some extra worked required to install steels etc.  Your team were able to flex the install date and work seamlessly with our builder to get the doors installed.  Our builder commented how slick your team was installing the product.  He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.
 
Were we clean and tidy?
 
As clean and tidy as you can be on a proper building site!!
 
And finally are you pleased with our doors (would you Recommend us)?
 
We’re delighted.  Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them.  They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated.  I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete.  I think they’ll look really special then!
 
May I also ask if you would like to be on our list of completed installations?
 
Yes, happy to be listed, need to wait until March before we can really show them.
 
As we often get asked if we have anything people living locally can view
 
If we can help show your product – we’ll do so willingly.  We both work so will need a little scheduling but in principle – absolutely.
 
We pay £50 each client and an extra £50 if they buy our product
 
Great!  I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.
 
20160115

We had been dealing with a large commercial glass door supplier who were extremely slow and unable to meet our requirements for a large opening on our barn. I found your product on the website and came to see you at your farm. You came out the following week and the installation was completed with-in a month. The installation was not without challenges, but your installers were helpful and found a solution to all the problems. We are extremely pleased with the result and have recommended you to other people. We did have a small problem with one of the doors, but you sent someone to look at it and it was repaired within a week.
This is a fantastic product.
I would think about offering the door in thicker glass as it would be better for openings of our size.
20150113

Hi All .
Just wanted to say how pleased we are with the glass porch fitted by your company yesterday it looks stunning.
compliments as well to your installers who were apart from being very skilled fitters were clean, tidy and courteous and as such a credit to your company.
I have had first class service from FGC from the day I first spoke to Adrian about my idea through to installation.
I will arrange to pay the outstanding balance for the work today.
thanks again and kind regards Chris
 
Chris, Essex

When we purchased our house, it had two sets of timber bi fold doors, each spanning an opening of approx. 5m. These caused us a lot of problems with warping through the seasons, and the ration of timber to glass limited the light into the rooms.
We therefore replaced them with the frameless curtain system and could not have been happier. We could only be bothered with the faff of struggling to open the timber doors for special occasions, whereas the new doors we can open much more easily. However most importantly they let in considerably more light.
We were delighted with both actual product and the installation.

Putting a frameless glass walls between our South facing lounge and dining room conservatories was one of the best things we have ever done in our house. When shut, they keep out the cold in winter and, most importantly, the heat on very hot summer days. When open during sunny winter days, the heat warms the whole house and reduces our heating bills significantly.
FGC are a marvellous friendly company. Very efficient and a pleasure to work with. The alternative for us would be bi-fold doors. So glad we didn’t go down that route. Much nicer to have clear unobstructed views. Thank you FGC.