Customer Service

I contacted FGC to try and marry up a few weather strips to replace old one’s which I have already fitted on glass curtains. The glass curtains were not supplied by FGC and the company who supplied them, when asked for replacement weather strips just said “we no longer have these in stock and not sure if we can still get them”.

FGC requested pictures of the seals and sent some samples free of charge for what they thought may help me. After trying them and finding out they were not wide enough, FGC said they will continue to investigate to try and find suitable replacements. I consider FGC customer service to be exceptional through continuous support via email, knowing they will not get a large profit from a few weather strips.

If I were to replace my glass curtains I would be contacting FGC knowing the customer service was second to none. I give them a 5 star rating.

We also offer a full range of aluminium windows, bifolding and sliding doors,
and front doors as FGC Bespoke Aluminium.

Visit the FGC Showroom

You can now visit our showroom in Strood, Kent.

The full range of Frameless products are on display in wide variety of configurations.

We request you contact us to make an appointment before visiting to avoid overcrowding.

Find out more about the FGC Kent showroom.

We moved last year and wanted to maximise the view right through from the rear to the front of the building, overlooking the river. After much searching we found FGC, who installed internal glass doors between the rooms. FGC were very efficient and although we are in the North they sorted out a subsequent small problem promptly. FGC are not cheap but they had what we wanted and we’re delighted withRead more “First class”

Simon Ely

Simon

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The installation of our new doors was eagerly awaited and did not disappoint. The fitters arrived on time on the agreed installation date. All waste was removed and the installation area was left clean and tidy. The fitters demonstrated the use of the system including future self maintenance which was very useful. We are extremely pleased with the doors – they look fabulous and have opened up the lounge into the garden. Even when closed

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On first contact you talked and demonstrated the unit, the installers were very polite, clean and tidy. I am very pleased with the product and I would recommend FGD to other people.Read more “Mr E @ Elmwood lane Berwick on Elmet”

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I just wanted to follow up as I was in the gallery this morning. The guys were brilliant, on time, tidy, efficient and they fitted the door perfectly. We are very pleased Read more “Brilliant, on time and tidy”

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as an Architectural Technologists, I stumbled across FGC and its proved to be my best stumble. I have knocked two rooms into one to make the most of viewing my garden, my wife and I were looking for the most unobtrusive bi fold door frame to maximise the view, which was proving a challenge until I found the frameless glass bi fold doors by FGC FGC system is going to change our home and garden,

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Read more “bringing the outside in!”

Anthony Mackin

Anthony

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Re delivery, there was an initial hope that you might be earlier than the 6-8 week lead time, but once that wasn’t going to happen, you gave us a date, and were then able to bring it forward a couple of days to fit around our holiday schedule, which was great. Guys turned up at 8am as expected. Your guys were clean and tidy. I love the doors and think they are great. I would

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The single-glazed frameless glass curtains have transformed our balconies into fabulous enclosed loggias that we can use all the year round to enjoy the sun in all seasons. Being single-glazed, there was no need for planning permission. The fitters were very good, careful, pleasant and courteous. We looked at a cheaper manufacturer but opted for FGC because of the superior quality of the frameless doors. We are confident that the value of our property has

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I am absolutely thrilled with the finished result. You were straightforward to deal with and visiting your site was appreciated. You gave clear statements regarding specification and developed the product to meet our needs. Installation was at the agreed time and there was reassuring and prompt follow-up as the new design needed refining. The product recommends itself… I’m recommending you… and I would certainly buy againRead more “Mr H B @ Kingston”

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Thank you. It is fabulousRead more “It is fabulous”

J Comley (Margate)

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We are very pleased with the installation. It has been much admired. Mrs D,Read more “Much Admired”

Mrs D, Kent

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How did we advise you on first contact? I was constructing a new extension and FGC were very helpful and understanding of the nature of the project. Updates to the original design (like addition of an extra door) were accomodated easily and efficiently Installation – were the installers polite and did they clean and tidy up afterwards? All polite and as clean as necessary, although given the site was a work in progress with other

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Thanks you for everything FGC did on this project for us. We found you from an on-line search which doesn’t always identify helpful or committed suppliers, especially where the requirement is small or simple as this one was.. FGC were both helpful and committed. Thank you especially for progressing things much quicker that the weeks you first quoted to meet our programme. Paul and his colleague (sorry didn’t get his name), where very good

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