Cheerful with a ‘can do’ attitude

FGC fitters Mick and Baz arrived at 0754hr ready to begin work. They were polite, helpful and fitted in seamlessly with the existing project team responsible for the restoration of this significant village property. The boys worked without fuss, cheerful with a ‘can do’ attitude taking the time to explain the system as they fitted it. The house belongs to Simon Menzies an old friend from the Army, he and his wife were not present, I am the next door neighbour whose property is affected by the work. In time, I too intend to have the glass curtains fitted at my house.

The bizarre coincidence was that our neighbour across the river is Commodore Ron Warwick of Cunard Line, former Master of the QE2 and QM2. He was recently a guest of the Master of The World, regretfully he missed Mick and Baz who had departed when he walked across to photograph the glass curtains for Claire Menzies who commissioned them. The boys said FGC were fitting on The World at some point in the future, Ron has already been in touch with his contacts on the ship!

Despite the impressive list of clientele, I think it significant that your product has made a significant transformation to a modest but beautiful traditional, residential village property, opposite a 13th century castle in a conservation area. Once the restoration is complete you should have enthusiastic but competent photographer Commodore Ron Warwick photograph Nunney castle from within the conservatory space of Brook House, and vice versa from the castle looking back at the house. Both views will be stunning.

Great product, please pass our collective best wishes to Mick and Baz.

S, Poonia

We also offer a full range of aluminium windows, bifolding and sliding doors,
and front doors as FGC Bespoke Aluminium.

Visit the FGC Showroom

You can now visit our showroom in Strood, Kent.

The full range of Frameless products are on display in wide variety of configurations.

We request you contact us to make an appointment before visiting to avoid overcrowding.

Find out more about the FGC Kent showroom.

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As to how we were from initial contact (were we polite)?

Initial contact was great! You may remember that we first visited one of your existing customers in Henley. I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product. We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward. All really helpful, friendly and informative. We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison. All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.

Arranging installation (were we on time and on schedule)

Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS. We needed to delay the originally agreed upon date due to some extra worked required to install steels etc. Your team were able to flex the install date and work seamlessly with our builder to get the doors installed. Our builder commented how slick your team was installing the product. He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.

Were we clean and tidy?

As clean and tidy as you can be on a proper building site!!

And finally are you pleased with our doors (would you Recommend us)?

We’re delighted. Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them. They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated. I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete. I think they’ll look really special then!

May I also ask if you would like to be on our list of completed installations?

Yes, happy to be listed, need to wait until March before we can really show them.

As we often get asked if we have anything people living locally can view

If we can help show your product – we’ll do so willingly. We both work so will need a little scheduling but in principle – absolutely.

We pay £50 each client and an extra £50 if they buy our product

Great! I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.

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We have been very happy with the service you offer and indeed the product. We found the office responded promptly and the delivery was swift and when promised. The fitting staff were professional, polite and unintrusive. We would be very happy to let people look at our installation.Read more “Mr P – Aylesbury”

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We have been amazing our friends and family with our FGC since we had it installed a few weeks ago. Every ‘trade’ that is working on site has been fascinated and suitably impressed with the product and engineering. We are over the moon as it has really been the star of our home extension. Thanks too to the installers who wereRead more “Wonderful”

Paul Robinson

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We are very pleased by the results the only comment will be re protecting the work area to avoid dust or waste. As to how we were from initial contact (were we polite)? Yes great service and very responsive Arranging installation (were we on time and on schedule) Yes Were we clean and tidy? Not really as mention above And finally are you pleased with our doors (would you Recommend us)? Yes and Yes May

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I am quite happy to recommend your company to any prospective clients. You have my contact details and you can pass them on if you wish. We are also happy to be on your list of completed installations. The installation team were very good clean, tidy and polite. It all started with our visit to you and we are very impressed with your company. Read more “Mr & Mrs M – Kingswood, Surrey”

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We are both delighted with the FGC product and have no issues with any future viewings. From our perspective the “outside has truly come inside”, we use the decking on a daily basis as the FGC curtains have transformed the house which I think adds a significant value to the property. The only trouble now is that when we see home improvement programs such as Grand Designs where they suggest using bi-fold doors we end

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As it happens, we are still sadly not in the house. We should be however at the end of February which will be great! I can however pretty much respond to the below as I have been able to test the doors. 1. Your performance was excellent from what has been reported by the builders. They mentioned that you were happy to leave you to complete the work and had no problems. They did unfortunately

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Q. As to how we were from initial contact (were we polite)? A. Yes, very polite and helpful when I called / emailed. Q. Arranging installation (were we on time and on schedule) A.Yes, the surveyor was informative and on time. Q. Were we clean and tidy? A. I was not onsite when it was installed, but the there was no mess left after the job. A. And finally are you pleased with

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First class frameless clear glass door system excellent fitting team very pleased withRead more “Wonderful”

Susan Summersby

Mrs Paignton

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There is no comparison between the usual bifold door products and the products provided by FGC. We visited FGC to see the manufacturing process and view their unique system. We were hooked, after a simple ordering process and site visit our 2 sets of replacement doors were fitted quickly and in a very professional manner. Now we have uninterrupted views of the Channel from our fabulous glass curtains. The best home improvement product availableRead more “A Unique and Stylish System”

Philip Hills

Phil - Kent

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We had 3 sets of doors installed in April. We had searched far and wide for bifold doors and those supplied by FGC were undoubtedly the most striking. We have had favourable comments from visitors and the doors are functioning well. Our dealings with FGC have been excellent and they have attended since the installation to make some adjustments. Although this is an expensive product, it looks stunning and has performed well. FGC worked closely

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We have had excellent service from our doors, but recently experienced a problem with the handle. FCG sent a team out promptly, they arrived early and fixed the problem to our entire satisfaction quickly, efficiently and politely. A really nice couple of guys and it is a great comfort that when things go wrong, as is almost inevitable, they are fixed without any fuss or bother. ManyRead more “Excellent Service”

Carole Low

Carole

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