Doors look great

Couldn’t be happier with the product, it really has enhanced the vision that we had for our lounge and our garden.
I was also so impressed with the manner and knowledge of your fitters who were not only very engaging but were also so knowledgeable and enthusiastic about the item they were installing. It clearly wasn’t just about a job, it just seemed to be about the ethos of the company, your management and the reason they had come to my home.
It really does feel like we are part of something innovative and we both wish you well in the future.

We had our doors fitted in 2015 and have been very pleased with them.
As with most things there are times when an adjustment is required to the doors or in our case a door needing to be replaced as it had developed a problem with condensation. The company has been very good at resolving these matters in an efficient and timely manner.
We highly recommend the product which has made a big difference to how we interact between our house and the garden.

As to how we were from initial contact (were we polite)?
Staff were polite and prompt in answering telephone questions.
There were technical problems with our installation and staff were open and discussed options and were polite. The fitters were surprised at the distance they had to travel to reach us each time, although we had explained where we lived prior to proceeding with the installation to check whether the company would be happy to fit in our area. The fitters were tired and somewhat grumpy when they arrived each time, but then went on to do a good job.
Arranging installation (were we on time and on schedule)
There were delays prior to fitting, and then delays in arranging the corrections needed due to a technical error, but once dates were set they were kept.
Were we clean and tidy?
Yes inside the house. We had to clear metal shavings outside the house.
And finally are you pleased with our doors (would you Recommend us)?
We are pleased with the doors. They are stylish and provide flexibility in the home as we wished. We were hoping for better sound insulation, so if other enquirers need sound insulation within the home we would recommend they have double glazed internal frameless doors rather than the single glazing that we bought.
We would recommend the company and the product.
20160926

These frameless glass walls have made a huge difference to our comfort at home. They are installed between our living rooms and conservatory.
When open, they allow heat into the living area on a sunny day (reducing our heating bill) and when shut, they keep the cold and noise out. They are also much better than bi-folds because there are no frames when shut and when open, the amount of space taken is minimal.
Installation and service by all staff that we’ve been in contact with has been excellent. I would definitely recommend this company and their product to anyone.

Following the installation of our new FGC porch, I wanted to give a recommendation for the excellent and diligent service, and wonderful product we received from FGC.
Numerous people have commented since we had the work done, and it has clearly added value – both visually and financially – to our property.
Also, when the guys came to fit the product, it was noted that there was a slight flaw in one of the specially shaped pieces of glass which to be honest I didn’t even spot. They noted this, informed us, left the porch in a fitted but completely safe and usable state, they then remanufactured a replacement piece and arranged a special visit (a 300+ mile round trip) to come and refit the part in question. Their service, commitment and attention to detail was incredible both on the road and from the office.
A really good company to do business with.

With regards to feedback, the pre-sales advice and support from Adrian was excellent and we found it really valuable to visit the factory and see the demonstration doors.
Furthermore, the installers were very professional, on time, polite, tidy, hard working and went out of their way to ensure we were comfortable operating the doors before they left. The only negative experience was the survey, feedback I shared with Adrian as we needed his involvement to resolve the matter. Although we had agreed a 3 door configuration (this was confirmed as within tolerance by the factory) the surveyor persistently tried to make us change to 4 doors and he even attempted to influence our builder to make us change which we found unacceptable. Additionally it appears the measurements taken were incorrect because the doors were manufactured 20mm too tall and we had to grind the brickwork to make the opening bigger which, along with phone calls and deliberations on site with our builder, meant an delay of over an hour before the install could begin.
Despite this negative aspect we are really happy with the doors and would to recommend them to any prospective customer as well as being included on your list of completed installations.
20150724

A brief note to thank you for your services in supplying two sets of doors and two fixed panels.
From the start of contact with your company you have been very professional and communication has been excellent.
The panels now installed look amazing and appearance when compared with usual bi folds or other types of door has to be seen. There is no comparison!
The product is expensive but price should not be compared with other types of doors as the solution is completely different. The statement getting what you pay for is particularly appropriate.
I have no hesitation in recommending you and would be pleased to provide an impartial opinion if potential customers would like to email me directly.
Thank you again

R. Ford
May 2016
20160525

Hi All .
Just wanted to say how pleased we are with the glass porch fitted by your company yesterday it looks stunning.
compliments as well to your installers who were apart from being very skilled fitters were clean, tidy and courteous and as such a credit to your company.
I have had first class service from FGC from the day I first spoke to Adrian about my idea through to installation.
I will arrange to pay the outstanding balance for the work today.
thanks again and kind regards Chris
 
Chris, Essex