Mr & Mrs R – Berkhamsted

A brief note to thank you for your services in supplying two sets of doors and two fixed panels.
From the start of contact with your company you have been very professional and communication has been excellent.
The panels now installed look amazing and appearance when compared with usual bi folds or other types of door has to be seen. There is no comparison!
The product is expensive but price should not be compared with other types of doors as the solution is completely different. The statement getting what you pay for is particularly appropriate.
I have no hesitation in recommending you and would be pleased to provide an impartial opinion if potential customers would like to email me directly.
Thank you again

R. Ford
May 2016
20160525

Initial contact
FGC were very informative over the phone and were quick to arrange an appointment for us to see the doors at their showroom. They also gave a number of contacts for us to visit to view existing installations.
Installation
FGC installers arrived on time and completed the installation quickly and tidily. They were very polite and explained fully how to operate the doors before leaving. Some trim that was missing on the day of the installation was installed just a few days later.
Questions and concerns
Any questions that we had (e.g. Regarding contact switches) were dealt with fully at the time.
Our concern about the installation (doors not lining up with the steel) was followed up in a timely manner with a site visit from Gary who assured us everything was fine.
General
We are very happy with the doors and would recommend FCG.
Staff were always polite and courteous and it is obvious this is a company where customer service matters.
20150724

As to how we were from initial contact (were we polite)?
 
Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product.  We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward.  All really helpful, friendly and informative.  We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison.  All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.
 
Arranging installation (were we on time and on schedule)
 
Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS.  We needed to delay the originally agreed upon date due to some extra worked required to install steels etc.  Your team were able to flex the install date and work seamlessly with our builder to get the doors installed.  Our builder commented how slick your team was installing the product.  He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.
 
Were we clean and tidy?
 
As clean and tidy as you can be on a proper building site!!
 
And finally are you pleased with our doors (would you Recommend us)?
 
We’re delighted.  Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them.  They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated.  I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete.  I think they’ll look really special then!
 
May I also ask if you would like to be on our list of completed installations?
 
Yes, happy to be listed, need to wait until March before we can really show them.
 
As we often get asked if we have anything people living locally can view
 
If we can help show your product – we’ll do so willingly.  We both work so will need a little scheduling but in principle – absolutely.
 
We pay £50 each client and an extra £50 if they buy our product
 
Great!  I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.
 
20160115

I would like to reiterate that we are very pleased with our new FGC doors. As a Chartered Building Surveyor I was impressed with the installers who were careful, methodical and very professional my wife who is most particular was also very impressed with their cleanliness.
I am sure we will get many years of use from this wonderful addition to our home.
Mr Martin – Portsmouth
Update:
I have already provided a review of your product and company but just to add to that we had a couple of minor scratches on the glass doors and the gentleman who came out to sort them out was very professional clean and tidy and did an excellent job.
The true test of a good company is when things go wrong (which they inevitably do ) they return and resolve the issue quickly and without fuss.
20170130

As to how we were from initial contact (were we polite)?
Staff were polite and prompt in answering telephone questions.
There were technical problems with our installation and staff were open and discussed options and were polite. The fitters were surprised at the distance they had to travel to reach us each time, although we had explained where we lived prior to proceeding with the installation to check whether the company would be happy to fit in our area. The fitters were tired and somewhat grumpy when they arrived each time, but then went on to do a good job.
Arranging installation (were we on time and on schedule)
There were delays prior to fitting, and then delays in arranging the corrections needed due to a technical error, but once dates were set they were kept.
Were we clean and tidy?
Yes inside the house. We had to clear metal shavings outside the house.
And finally are you pleased with our doors (would you Recommend us)?
We are pleased with the doors. They are stylish and provide flexibility in the home as we wished. We were hoping for better sound insulation, so if other enquirers need sound insulation within the home we would recommend they have double glazed internal frameless doors rather than the single glazing that we bought.
We would recommend the company and the product.
20160926

Yes we are very pleased with the doors and would recommend them. Initial contact was done by our neighbour at Kingswood so cannot comment, however, the price we were initially quoted was incorrect and significantly lower than it turned out to be. Not sure why. We at Derwent only had a verbal quotation. The installation was carried out on time, very politely. Unfortunately as you know the handle broke and no spare. Reasonably clean. For 5 star review note that the paintwork on the front door and window sills does become coated with dust from the drilling and a 5 second wipe down would have enhanced the finished job. We did not receive any official acknowledgement of my initial cheque. So in summary, good product but admin could be improved.
20150112
HP